Sports Book Assistant Manager

Profile

Company Overview
Fanatics is building the leading global digital sports platform to ignite and harness the passions of fans, and maximize the presence and reach for hundreds of partners globally. Leveraging these long-standing partnerships, a database of more than 80 million global consumers and a trusted, recognizable brand name, Fanatics is expanding beyond its position as the global leader for licensed sports merchandise to now becoming a next-gen digital sports platform, featuring an array of offerings across the sports ecosystem.
The Fanatics family of companies currently includes Fanatics Commerce, a vertically-integrated licensed merchandise business that has changed the way fans purchase their favorite team apparel, jerseys, headwear and hardgoods through a tech-infused approach to making and quickly distributing fan gear in today's 24/7 mobile-first economy; Candy Digital, a digital collectibles company that is partnering with prominent sports properties, including MLB and MLBPA, to build an official NFT ecosystem; Fanatics Collectibles, a transformative company that is building a new model for the hobby and giving collectors an end-to-end c
ollectibles
experience; and Fanatics Betting & Gaming, a mobile betting, gaming and retail sportsbook platform. Additional ventures that will build out Fanatics' footprint across the broader digital sports landscape will be rolled out soon. Fanatics' partners include all major professional sports leagues (NFL, MLB, NBA, NHL, NASCAR, MLS, PGA) and hundreds of collegiate and professional teams, which include several of the biggest global soccer clubs.
As a market leader with more than 8,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.
At Fanatics, we're a diverse, passionate group of employees aiming to ignite pride and passion in the fans we outfit, celebrate and support. We recognize that diversity helps drive and foster innovation, and through our IDEA program (inclusion, diversity, equality and advocacy) at Fanatics we provide employees with tools and resources to feel connected and engaged in who they are and what they do to support the ultimate fan experience.
About the Team
Fanatics Betting & Gaming (FBG) is Fanatics' official entrance into the global online sports gambling and iGaming industry. FBG will enable a dynamic, tech-infused omnichannel sports betting experience across both digital and physical retail outlets that utilizes Fanatics' database of more than 81 million reachable fans, as well as a trusted, recognizable brand name that has forged more than 900 partnerships within the sports industry and beyond. Matt King, former CEO of FanDuel and one of the most strategic and innovative minds across the industry, is CEO of the new gambling and gaming business. The company will also create a robust online casino offering which will be seamlessly integrated throughout the mobile sports betting platform.
Job Description
Assist the Sportsbook General Manager in identifying high and low performing aspects of the sportsbook and developing a strategy focusing on performance growth
Responsible for the overall sportsbook operations in the absence of the Sportsbook General Manager
Effectively manage and schedule sports book ticket writers and supervisors to ensure full coverage of sports book terminals
Write compliance paperwork/MTLs and ensure internal and external incidents are immediately reported to the correct authorities
Manage cash drops and cash replenishment
Approve ticket cashing as determined by approval matrix and internal controls
Maintain thorough knowledge of sport betting terminology to assist customers with placing wagers
Ensure all department policies and procedures are adhered to daily
Develop relationships with customers and ensure they feel welcome and safe
Maintain operating supplies
Provide support to ticket writers to handle customer complaints/disputes
Assist in handling the day-to-day activities of the sportsbook, including creating and distributing and replenishing odds sheets, creating odds boards and maintaining TVs
Foster an environment focused on customer service and compliance
Must make the property look clean and neat while maintaining a crisp, professional appearance
Provide guidance and feedback to the sportsbook team to get them working to a high standard
Other assigned duties
Minimum Requirements
High School diploma or GED equivalent required.
1 years' experience with cash handling and sportsbook betting experience preferred.
1 years' ticket writer/cashier experience preferred.
Must be able to obtain and maintain valid gaming license as determined by the Maryland State Lottery and Gaming Commission for the position.
Strong communication skills, both written and verbal
Essential Functions/Exposures:
* Must be able to stand for extended periods of time.
* Must be able to life, pull or push 25 lbs.
* Must be able to write for extended periods of time.
* Must be able to twist, bend or reach with no significant boundaries
Ensure your Fanatics job offer is legitimate and don't fall victim to fraud. Fanatics never seeks payment from job applicants. Fanatics recruiters will only reach out to applicants from an @fanatics.com or @fanatics.co.uk email address. For added security, where possible, apply through our company website at
Tryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.
Fanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics' fair labor practices.
NOTICE TO CALIFORNIA RESIDENTS/APPLICANTS
: In connection with your application, we collect information that identifies, reasonably relates to or describes you (Personal Information). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information.
We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or other types of positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.
Fanatics ensures equal employment opportunity without discrimination or
harassment based on race, color, religion, sex (including pregnancy,
childbirth, or related medical conditions), sexual orientation, gender
identity or expression, age, disability, national origin, marital or
domestic/civil partnership status, genetic information, citizenship status,
veteran status, or any other characteristic protected by law.

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